How To Report A Power Outage
24 Hours A Day
If you receive electric service from Energy United or Duke Energy, please remember to contact your provider.
Being without power is always an inconvenience. Even though the City of Statesville Department of Electric Utilities, strives to provide our customers with a safe and reliable electric service, power outages do occur.
There are several things that can cause a power outage. Much of the time, they are due to traffic accidents, where a pole is broken, causing power lines to touch or break. Bad weather is another factor that can cause outages. This may be due to lightning, where equipment is hit or where trees are struck and fall onto power lines. High winds can cause power lines to touch and short out. Wind can also blow trees into the lines, causing them to go out or even fall to the ground. Ice storms can also be an issue, where they create a buildup of ice on lines and trees. The weight of this, can cause lines to knock into each other, causing an outage or even cause trees to fall onto the power lines. Also, on occassion, small animals climb up into electrical equipment, which can cause it to shut down. Sometimes, we even experience an outage due to equipment failure.
IMPORTANT - DO NOT CALL 911 To Report a Power Outage!!!