For Billing questions call 704-878-3564
Drop Box
A drop box is located on the front of the City Office Building at 301 S. Center Street. You are welcome to make payments through the drop box; however, they will not be processed until the next business day. Do not deposit cash in the drop box.
Payments
The City accepts cash, check, money order, debit cards and credit cards. You may mail your payment; use the drop box located on Center Street, or come to the office at 301 South Center Street to make your payment. If you are paying by debit or credit card, you must come in to the lobby.
Drive Through
The drive through is available during normal working hours for customers that have their bill and wish to make a payment. If you need assistance with your account number or your balance due, you must come in to the lobby. Debit and credit card payments may not be taken through the drive through.
Billing & Payments
The City is divided into 3 separate billing zones. Where the property is located determines if your bill is produced around the 10th, 20th or 30th of the month. The City cannot change your due date. All bills are due and payable upon receipt and are past due 21 days from the bill date. Past due bills incur a late payment penalty of $5.00 or 5%, whichever is greater.
Returned Checks
A $25.00 fee is assessed for each returned check. Once 2 checks have been returned on your account within any 12 month period, the City will only accept cash, certified check, money order or debit card for payment during the next 12 months. Returned checks containing reconnect fees or extension fees will result in immediate utility disconnection.
Meter Reading
Electric and water meters are read by the City every month. Each meter will be read monthly unless the meter is inaccessible because of an obstruction or unsafe condition. It is the customer’s responsibility to keep the meter accessible. If the meter cannot be accessed, the consumption will be estimated. Estimated consumptions may be lower or higher than past actual consumptions. Meter readings are cumulative, so that an actual reading will correct any past over or under estimations.