Official Website of the City of Statesville, North Carolina
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Utility Services

 

Fee Schedule & Forms

NEW! Information on Utility Rate Increases

Electric Rates - To view current electric rates click here

Water  Rates - To view current water rates click here

Fee Schedule - To view current fee schedule click here

Residential Utility Service Application - For application click here

Commercial Utility Service Application - For application click here

New Accounts

To set up a new account, an application must be completed and a deposit paid. The deposit is based on the previous usage at the address. The minimum deposit for residential accounts is $200 and for commercial accounts is $300. Residential customers may obtain a letter of credit from a utility company or a cosigner in place of paying the deposit. If payments are made by the bill due date for 12 consecutive months, the deposit will refund back to your account. Otherwise, the deposit will refund back to the account prior to your final bill when you close your account. You must provide proof of ownership of the property or a copy of a valid lease for the property before service can be established.

Termination of Service

To terminate service at an address, The City must receive a signed, written request to disconnect services that includes a forwarding address. If you are selling the property, the City requires a copy of the settlement statement with the new owner information so that we may transfer the services. No services will be disconnected over the phone. It is the account holder’s responsibility to notify the City when they vacate the property and services need to be terminated.

Name/Address Changes

The City must receive a signed, written request for any name or address changes on an account. No changes will be accepted over the phone.

Reconnection

When it becomes necessary for the City to discontinue services for any reason, service will be restored after payment of:

  • All past due bills
  • Any deposit required
  • Any material and labor cost incurred by the City of Statesville
  • Applicable reconnection fees

Transfer of Service

Customers may transfer service from one location to another as long as there are no past due bills. The account balance will be transferred to the new account. A new deposit may be required to establish the new account and a connection fee will be charged.
 

OnLine Services

 

 

Collections Manager

704-878-3564

Fax 704-878-3457

 

Mailing Address

 

City of Statesville

P.O. Box 1111

Statesville, NC 28687-1111

 

Physical Address

 

City Office Building
301 S. Center St.
Statesville, NC 28677

 

 

Business Hours

 

Monday - Friday
8:00 AM to 5:00 PM

MAILING ADDRESS: PO Box 1111, Statesville, NC 28687-1111  |  PHYSICAL ADDRESS: 301 S. Center Street
704.878.3583 PHONE  |  704.878.3514 FAX
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